Safe Trading Center

How Exporters.SG creates a safer trading environment

Exporters.SG creates a safer trading environment through various ways.

1. Hand Review of Membership Applications
Exporters.SG requires new accounts to be reviewed and approved by our editors.

2. Anti-Fraud System
Exporters.SG uses an anti-fraud system that monitors, identifies, reviews and acts upon any fraud or suspected fraud. Once suspected of fraud, account will be suspended from using Exporters.SG.

3. Authentication & Verification
Exporters.SG provides this service to Exporters' Plus members. This service authenticates the legality of the member as a business entity. Learn more.

4. Review System
Exporters.SG provides a feedback system for members to rate another after completing business transactions. And reviews are shown in Member Profiles. This provides a good reference for other members.

5. Trust Points^®
Exporters.SG provides Trust Points^®, an exclusive point system to show who are the good business partners.

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Protect Your Account

It is important that you keep your account in Exporters.SG safe. Some tips:

1. Do not share your username and password
2. Avoid using passwords that can be easily guessed
3. Change your password every month
4. Sign into your account regularly
5. Avoid accessing your account in a shared or publicly available computers
6. Make sure you access Exporters.SG in a new browser window by typing the entire address 'http://www.exporters.sg'.
7. Do not click onto any email links that request for your information and password.
8. When accessing Exporters.SG, make sure you enter 'www.exporters.sg' into your browser address bar.

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When Fraud Occurs

Here are some steps you can take when a fraud occurs:

1. Contact the other party to see if an agreement can be reached.
2. If not agreement is reached and you are the buyer, contact your payment service provider (e.g. your bank, credit card company) you have used to transfer money to dispute the payment.
3. Make a report to your local law enforcement body.
4. File a complaint with the Internet Fraud Complaint Center.
5. Seek legal advice on your case.
6. Make a report to protect our members against future fraud.

Note that as the transaction between you and the other party, Exporters.SG is not responsible or involved in the transaction in any way. Read our Disclaimer for more information.

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Tips for Buyers

Ask About The Product

1. Do not rely solely on product pictures to gauge product quality. Ask questions on the product quality, grading, conditions, etc.

2. Check with other competing sellers to see if the price is way below the market rate. Be careful if the price is too good to be true.

3. Confirm Product authenticity. Ask for certificate of origin/proof if available.

4. Ask about warranty, exchange and return policies.

Shipping Arrangement

1. Find out who will be paying for shipping and insurance costs.

2. Get the seller to provides a copy of the shipping documents once order has been shipped.

3. Ask the seller to use a shipping firm that provides online tracking so that you can track the shipment too.

4. Arrange for an inspection service if required.

Payment Method

1. Cash/Telegraphic Transfer is the fastest way to send money to the seller, but it also has high risk when the seller defaults.

2. Credit Card provides a better level of protection. Check with your bank for more information.

3. Escrow services ensures buyer receives the products before payment is release to the seller. If the seller insist on a specific escrow service provider, ask why. But be sure to use trusted escrow services as they are fraudulent escrow providers too.

4. You can also apply for a Letter of Credit from your bank for your seller.

5. Be careful when seller asks you to use money transfer services that cannot trace the seller from the account such as Western Union.

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Tips for Sellers

Provide Sufficient Information About Your Products

1. Provide clear description about your product. Include product origin, quality, grading, condition, authenticity and any relevant information the buyer may be interested.

2. Provide pictures for your products.

3. Provide information on warranty, exchange and return policies.

4. Answer promptly to buyer's questions on your product and company. This will prevent misunderstandings from arising.

5. Be careful of buyers who are not concerned with costs.

6. Be careful with buyers with shipping addresses from countries found to be link with high incidents of fraud.

Shipping Arrangement

1. Specify who will be paying for shipping and insurance costs.

2. Provide the buyer a copy of the shipping documents once order has been shipped. Maintained records of all shipping documents as proof.

3. Use a shipping firm that provides online tracking. Allow the buyer to track as well.

Payment Method

1. Establish a timeframe with buyer, making it clear how long you will wait for payment.

2. Cash/Telegraphic Transfer is the fastest way to receive money from buyer, and least risk of payment defaults.

3. Be careful of credit card payment. Make sure the credit card transaction is authorised by the bank and the card is not a stolen one.

4. Escrow services ensures seller receives payment after the buyer receives the shipment. If the buyer insist on a specific escrow service provider, ask why. But be sure to use trusted escrow services as they are fraudulent escrow providers too.

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